Our Services
Customer Feedback
At PromoScore Insights, we understand that customer feedback is invaluable for driving business success. Our comprehensive customer feedback services encompass a variety of tools and methodologies, including Net Promoter Score (NPS) surveys, satisfaction surveys, and in-depth qualitative feedback collection. We work closely with businesses to design tailored feedback strategies that align with their goals and objectives. From gathering data to analysing trends and patterns, we provide actionable insights that enable businesses to enhance the customer experience, improve retention rates, and drive growth. Our expertise goes beyond data collection; we offer strategic guidance and consulting support to help businesses implement positive changes based on customer feedback. Whether it's identifying areas for improvement or capitalising on strengths, we're committed to helping businesses leverage feedback to achieve their objectives and exceed customer expectations.
Employee Feedback
The importance of a positive workplace culture and engaged employees cannot be understated. Our employee engagement and feedback services are designed to empower organisations to measure, understand, and improve employee satisfaction and engagement levels. We offer a range of assessment tools, including employee surveys, pulse surveys, and focus groups, to gather feedback on various aspects of the workplace environment. We work closely with businesses to interpret survey results, identify key drivers of employee engagement, and develop targeted action plans. We believe in fostering open communication and transparency, enabling businesses to address concerns and implement meaningful changes that enhance employee morale and productivity. From enhancing communication channels to recognising and rewarding employee contributions, we help organisations cultivate a supportive and fulfilling work environment where employees feel valued and motivated to excel.
Mystery Shopping
We understand that the customer experience is a key differentiator for businesses in today's competitive marketplace. Our mystery shopping service provides businesses with valuable insights into the customer journey, enabling them to identify strengths, weaknesses, and opportunities for improvement. We employ trained mystery shoppers to anonymously evaluate various aspects of the customer experience, including product quality, service delivery, and overall satisfaction. Our detailed reports provide businesses with actionable feedback and recommendations to enhance the customer experience and drive loyalty. Whether you're looking to assess frontline staff performance, evaluate service consistency across multiple locations, or identify areas for training and development, we can provide valuable insights for optimising the customer experience and maximising business success.
Operational Audits
Popular amongst our partners who own multiple franchise stores and unable to get around them all on a regular basis, we can support with site visits to conduct essential business health checks. From health and safety compliance monitoring, to paperwork audits to standards checks and much more, we are here to help. Our tech team can build audit and survey systems also to help your needs.
Recruitment Solutions
Hiring new employees while keeping on top of data protection laws is an all consuming process, especially when recruiting for multiple roles or site locations. We can help support you with your very own recruitment portal without the extortionate fees of the big recruiting agencies. We're also there to aid you with recruiting and interviewing candidates if you wish.
Consulting and Coaching
Every business faces unique challenges and opportunities. Our shoulder-to-shoulder consulting services are designed to provide personalised support and guidance tailored to the specific needs of each client. Whether you're looking to optimise operational processes, enhance customer service delivery, or navigate organisational change, our team of experienced consultants is here to help. We offer a range of consulting services, including strategic planning, process improvement, and change management, to drive sustainable growth and success. With a collaborative approach and a focus on results, we partner with businesses to develop customised solutions that address their most pressing needs and objectives. From initial assessment to implementation and beyond, we're committed to delivering tangible value and supporting businesses on their journey to success.